Browsing by Subject "Atendimento"
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Fatores perceptivos e competitividade em mercados de bairro : uma proposta de melhorias
| Posted on: 04 jan. 2004This paper aims, to a certain extent, to increase the level of competition in small neighborhood markets. This can be done through the creation of a proposal intended to enhance the quality of services offered to clients. ... -
IMPACTO DOS SISTEMAS DE GESTÃO DA QUALIDADE, COM BASE NO PNQ E NAS NORMAS ISO 9000, NA SATISFAÇÃO DOS CLIENTES
This work presents the results of an experience carried out under the auspices of the Regional Direction of São Paulo Metropolitan, of the Brazilian post office: Empresa Brasileira de Correios e Telégrafos. In this study, ...