Browsing by Subject "Eficácia Operacional"
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Aspectos relacionados à liderança em uma central de atendimento à clientes: um estudo de caso
| Posted on: 28 mar. 2005This research has the purpose raise questions regarding leadership and knowledge in Telephone Services Segment, through a case of Telecom Company, about their staff that is located in Macaé, Rio de Janeiro. The Quality of ...