Browsing by Subject "Gestão da qualidade"
Now showing items 1-4 of 4
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A CONTRIBUIÇÃO DO DIAGNÓSTICO ORGANIZACIONAL COMO FERRAMENTA PARA AUXILIAR NA TOMADA DE DECISÃO
| Posted on: 30 mar. 2012In the globalized and competitive world, the constant and rapid changes are forcing organizations to increase their capacity to innovate through new skills and competencies to achieve their goals. Thus, organizational ... -
IMPACTO DOS SISTEMAS DE GESTÃO DA QUALIDADE, COM BASE NO PNQ E NAS NORMAS ISO 9000, NA SATISFAÇÃO DOS CLIENTES
This work presents the results of an experience carried out under the auspices of the Regional Direction of São Paulo Metropolitan, of the Brazilian post office: Empresa Brasileira de Correios e Telégrafos. In this study, ... -
MAPEAMENTO DA PERCEPÇÃO DOS ALUNOS DE UMA ESCOLA DE IDIOMAS: UMA ADAPTAÇÃO AO MODELO HEdPERF
| Posted on: 15 dez. 2009In a highly competitive market, providing quality services is essential to the survival and success of companies. In the education market, this competitiveness is not different, thus rendering it necessary to captivate the ... -
UMA PROPOSTA PARA A GESTÃO DA QUALIDADE EM UNIDADES METROLÓGICAS CONVENIADAS AO INMETRO, NO ÂMBITO DA METROLOGIA LEGAL
| Posted on: 19 jun. 2006For they be more efficient and they obtain better results, the organizations need, more and more, to adopt systems of management of the quality. This work was structured starting from the concept of systems of management ...