Browsing by Subject "SERVQUAL"
Now showing items 1-8 of 8
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ADOÇÃO DAS PRÁTICAS DE TESTES DO MODELO CMMI NA MELHORIA DA QUALIDADE DOS PRODUTOS E SERVIÇOS DE TESTES DE SOFTWARE EM INSTITUIÇÕES FINANCEIRAS
| Posted on: 19 out. 2005This research intends to identify the impacts of product quality and software testing services with the use of practices based in process areas of Verification and Validation of the model CMMI(Capability Maturity Model ... -
ANÁLISE DO ALINHAMENTO DAS EMISSORAS DE TELEVISÃO DA GRANDE VITÓRIA ÀS EXPECTATIVAS DAS AGÊNCIAS DE PUBLICIDADE NA VEICULAÇÃO DE COMERCIAIS
| Posted on: 01 abr. 2009The advertising market is a major driver of consumption and television represents about 60% of these investments. Considering that the broadcast television slowing a battle to win that money for agencies. Besides the ... -
AVALIAÇÃO DA QUALIDADE DO ENSINO TÉCNICO PROFISSIONALIZANTE ATRAVÉS DA PERCEPÇÃO DO DISCENTE: O CASO CEFET-RJ
| Posted on: 12 dez. 2013This research has the purpose of checking the quality of vocational technical education in the opinion of students. The provision of educational services should have reviews of their processes, their performances, their ... -
MAPEAMENTO DAS PERCEPÇÕES DE DESEMPENHO DA GESTÃO DA MANUTENÇÃO DE SISTEMAS DE CLIMATIZAÇÃO PREDIAIS O CASO DO INMETRO
| Posted on: 23 set. 2009Currently, in order to increase the quality of products and services offered to the market, has been observed a growing concern of the organizations related to the needs achievement of their internal customers. The present ... -
MODELO DE AVALIAÇÃO DOS CURSOS DE UMA INSTITUIÇÃO DE ENSINO SUPERIOR PRIVADA PARA UTILIZAÇÃO DENTRO DO PROCESSO DE PLANEJAMENTO OPERACIONAL DA CORPORAÇÃO - O CASO UNISUAM
| Posted on: 25 jul. 2008This dissertation had as objective of study how the private higher school institution clients sense the quality from services provider for three courses of graduation, in the way of contemplate the suit of validation from ... -
PERCEPÇÃO DE VALOR E QUALIDADE DO SERVIÇO - PROGRAMA DE CONTROLE MÉDICO E SAÚDE OCUPACIONAL (PCMSO): UM ESTUDO ENTRE EMPRESAS DO RIO DE JANEIRO
| Posted on: 14 mai. 2013The discussion concerning the methods and strategies to the promotion of the healthy work conditions accompany their own development of productive organizations, at least, since the end of century XIX. In Brazil, the PCMSO ... -
QUALIDADE PERCEBIDA DA INTRANET: UM ESTUDO DE CASO NUMA EMPRESA DE TELECOMUNICAÇÕES
The technologic innovation in the computation and communication industry led appear the big network named Internet which, in the last years, gaves great changes in the way of people to communicate, divulge knowledge, do ... -
QUALIDADE PERCEBIDA DA INTRANET: UM ESTUDO DE CASO NUMA EMPRESA DE TELECOMUNICAÇÕES
| Posted on: 13 set. 2005The technologic innovation in the computation and communication industry led to appear the big network named Internet which, in the last years, gaves great changes in the way of people to communicate, divulge knowledge, ...