Avaliação da influência da liderança sobre a maturidade dos processos de desenvolvimento de software das empresas de telecomunicações do Estado do Rio de Janeiro

Abstract

This document presents the results of an exploratory research involving five companies of the Brazilian telecommunications segment: Vivo, TIM, Claro, Embratel and Intelig. The research was carried through 16 teams belonging to the software development area of those companies, adding up to 50 respondents. The objective was to identify the existence of a correlation between the medium managers leadership practices and the maturity level of the software development processes from the teams they belong to. The instruments used on this research were Kouzes and Posner s LPI, to measure the leadership practices, and SEI s CMMI, to measure the maturity level. The sample gathered hasn t presented any indication of the existence of this correlation: the measured maturity levels were low for almost all teams (of all, only three seem to be classified on CMMI s maturity level two) and there was a wide variety of leadership practices, not showing the existence of a uniform leadership profile in this sector. The evidences collected through the research indicate that leadership, although seeming to have some influence, isn t the only factor that determines the process maturity level.