CONTRIBUIÇÃO PARA UMA AVALIAÇÃO SEGMENTADA DE TURMAS DE GRADUAÇÃO: UM ESTUDO DE CASO

Abstract

In the world globalization of today, the perfect interaction between customer and supplier becomes a critical factor for success of the organizations. The Universities, not fleeing the rule, once that occurred a growth in the number of the higher level course in the world, where even the most traditional Universities, try to implement their courses distant from their seat. The preoccupation of the institutions is to provide a quality education, and the most indicated way to evaluate their services is through their customers, or, your student body. The problem is that these evaluations, many times don t correspond to the reality, once that presents distortions due the deficient knowledge and involvement of many appraisers. The use of the Method AHP - Analytic Hierarchy Process create a model that takes into account the criterions necessary to classify in a considered way the students body, so that can select the individuals more prepared to analyze the services and to apply performance indicators more appropriate to Universities.