O PROCESSO DE ANÁLISE DO RETORNO SOBRE INVESTIMENTO EM TREINAMENTO: UM ESTUDO DE CASO

Abstract

The emergence of new companies contributed to the development of organizations as well as the increase in job training. This demand specialized and technical in many cases is not found in traditional institutions of learning. There will be a real need to develop multipliers of technical knowledge in the organization. In this context, the goal of this research was to identify the process of measuring the return on investment in training implemented by Vale with his class of multipliers of knowledge of railway operation. The theoretical basis, were adopted topics related to knowledge, training, corporate education and the return on investment in training. The motivation for this study and awakening occurred as a result of the measurement, analysis of return on investment after the program of professional training, applied for dissemination of knowledge critical. Based on the themes presented, it was produced a qualitative research, drawing up a case study, composed of collecting data through semi-structured interviews, direct observation and documentary analysis. After the data collected, was identified and described in the workflow of the process of measuring the return on investment used by the company Vale in the analysis of the class of railway operation. The result showed that the organization invests in constant training, evaluation process develops customized to meet their demand for measurement, based on processes of world reference.