Please use this identifier to cite or link to this item: https://app.uff.br/riuff/handle/1/18926
Title: CONTRIBUIÇÕES AOS MODELOS DE MATURIDADE EM GESTÃO POR PROCESSOS E DE EXCELÊNCIA NA GESTÃO UTILIZANDO O PEMM E O MEG.
Keywords: Gestão por Processos;  Maturidade;  Excelência na Gestão;  Business Process Management;  Maturity;  Management Excellence
Issue Date: 28-May-2010
Abstract: This work develop an analysis and synthesis on the subject Processes Management Maturity and management excellence, from the perception of increased complexity and competition in the environment of work organizations and the existence of a "vacuum" on the theoretical and conceptual theme of management processes and their applications in organizations. To this end, reviews the theoretical and conceptual frameworks, tools, applications and cases with the aim of reaching a synthesis on the structure, the necessary knowledge, the failures and the results of Business Process Maturity models. To achieve the objectives pursued, the work was developed from an extensive literature review and case studies on the subject processes.
URI: https://app.uff.br/riuff/handle/1/18926
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