QUALIDADE NO PROCESSO DE CONTRATAÇÃO DE SERVIÇOS E FORNECIMENTOS FERROVIÁRIOS: ESTUDO DE CASO DA CBTU
Empresa pública
Qualidade de produtos e serviços
Planejamento
Companhia Brasileira de Trens Urbanos
Gerenciamento
Sistema de qualidade
Licitação
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
Resumo
From a Study of Case accomplished over the CBTU process of service and supply
contracts, this work proposes the establishment of a managerial system guided to
quality. In order to distinguish the existence or not of quality in the process, a
research was done about the 71 contracts of the Rio de Janeiro Urban Trains
Decentralization, being developed by CBTU, when a map of divergence of the
initial contractual conditions was done followed by a diagnosis. As a reference to
bad quality, occurred deviations are considered on the contracts related to the
elements that characterize a contract under the 8.666/93 Law of Bidding and
Contract, no matter what price, object and term. It was concluded that the process
was well succeeded, but urges an adoption of a managerial system toward quality.
The company developed inwardly a System of Managerial Information (SIG), a
powerful managerial tool based on the Ishikawa PDCA cycle. This proposition
here endorsed, relates the Juran Trilogy and its concepts of macro and micro
processes to the process of contraction at CBTU. A parallelism is done: the chief
line of the process is characterized as the macro process while each of the
contraction is a micro process.
[Texto sem Formatação]
[Texto sem Formatação]
Tipo de documento
DissertaçãoFormato
application/pdf
Assunto(s)
Controle de qualidadeEmpresa pública
Qualidade de produtos e serviços
Planejamento
Companhia Brasileira de Trens Urbanos
Gerenciamento
Sistema de qualidade
Licitação
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO