GESTÃO DA QUALIDADE DE PRESTADORES DE SERVIÇOS.O CASO DOS
EMPREENDIMENTOS DE CONSTRUÇÃO E MONTAGEM DA INDÚSTRIA DO
PETRÓLEO E GÁS NATURAL
Gerência de Empreendimentos
Petróleo
Gás Natural
Quality Management
Project Management
Quality
Petroleum
Natural Gas
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO
Abstract
This dissertation presents a study of the Quality Management Systems implemented by
project construction and assembly service contractor organizations during project execution.
A study was conducted on the cases referring to the contractors rendering construction and
assembly services for projects for PETROBRAS. Petroleum, petrochemical and natural gas
plants handle extremely dangerous fluids with a wide variety of processes involving different
volumes, temperatures and pressures.. An analysis was conducted of reports on Quality
Audits performed by PETROBRAS at its project assembly and construction contractors from
2002 to 2004, preserving the confidentiality of the audited companies. The requirements of
the reference criterion used as a basis for analysis (ISO 9001: 2000 standard) in which the
occurrence of non-conformities is more frequent and those in which the largest number of
non-conformities occur were identified. Recommendations are proposed with a view to
increasing the conformity level of the Quality Management Systems of these organizations in
order to ensure the satisfaction of the final client, the petroleum and natural gas company
[Texto sem Formatação]
[Texto sem Formatação]
Document type
DissertaçãoFormat
application/pdf
Subject(s)
Gestão da QualidadeGerência de Empreendimentos
Petróleo
Gás Natural
Quality Management
Project Management
Quality
Petroleum
Natural Gas
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO