Please use this identifier to cite or link to this item: https://app.uff.br/riuff/handle/1/21364
Title: GESTÃO HOSPITALAR: SISTEMA DE INDICADORES E O PROGRAMA BRASILEIRO DE ACREDITAÇÃO
Keywords: sistemas de gestão;  acreditação hospitalar;  indicadores hospitalares e cultura da qualidade;  Management;  Hospital accreditation;  Quality culture
Issue Date: 11-Nov-2004
Abstract: This paper identifies the use of the hospital accreditation provided by the Organização Nacional de Acreditação (National Organization of Accreditation) and the use of standard metrics as a tool for managing health service organizations, emphasizing the advantages that come out from adopting those methodologies. To do so, it was conducted a qualitative study, based upon interviews taken from people responsible for implementing such practices among 8 (eight) health service organizations (hospitals) in Brasil. The results show that the most part of the companies benefits from the use of those approaches, improving their physical infrastructures as well as operating and decision-making processes. Implementing those methodologies made it possible the development of practices of excellence and benchmarking, which provoked changes upon the entire companies, influencing positively customer satisfaction
URI: https://app.uff.br/riuff/handle/1/21364
Appears in Collections:TEDE sem arquivo

Files in This Item:
There are no files associated with this item.


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.